Are you a locally owned business?
Yes, we are a proudly locally owned, family-run business with strong roots in Kelowna, deeply committed to serving both homeowners and local businesses within our community.
We understand the unique needs of both residential and commercial pool and spa owners, and strive to provide tailored solutions and exceptional service to each.
Services & Installation
Do you have a service crew?
Our core expertise lies in providing in-house sales, expert repairs, and comprehensive advice, all conducted within our well-equipped Kelowna workshop by our knowledgeable staff. This allows us to maintain strict quality control and offer faster turnaround times for a wide range of repair needs. While we excel in in-house services, for on-site installations and complex repairs requiring specialized field expertise, we've carefully curated a list of reputable, independent pool and spa professionals in the Kelowna area, whom we confidently recommend for their proven expertise and reliability.
Can you recommend someone to open/close my pool?
While we don't offer pool opening and closing services directly, we can certainly connect you with trusted local pool professionals in Kelowna who specialize in these tasks. We maintain a list of reputable contractors and are happy to provide recommendations.
Do you have a recommendation for someone to install liner?
Yes, we have established strong working relationships with a reputable local company specializing in pool liner installations. We facilitate seamless service by coordinating with them to measure and complete your pool liner installation efficiently and professionally.
Do you sell pool liners and how quickly are they accessible?
Yes. The time required to supply pool liners can vary depending on the time of year and current demand. However, we strive to fulfill orders within approximately 4 weeks.
Do you sell hot tub covers, and what are the ordering and color options?
For detailed ordering information and a selection of available colors, please visit the "Hot Tub Covers" section of our website.
Do you do water testing of pool & spas?
We provide complimentary, in-depth water testing for pools and spas, delivering an expert analysis of your water's chemical balance and personalized recommendations to correct any imbalances. For precise results; simply collect a sample in a convenient container and bring it to our Kelowna facility for analysis.
Do you sell pool and spa chemicals, and what brands do you carry?
Yes, we stock a comprehensive range of pool and spa chemicals, including the full line of Dazzle chemicals, as well as other trusted brands to meet all your maintenance needs.
Do you sell robotic pool cleaners, and what brands do you offer?
Yes, we proudly carry the renowned Dolphin line of robotic pool cleaners, known for their efficiency and reliability.
Can you supply Rocky's Reel Cover Systems and related parts, and how can I purchase them?
Yes, we stock a substantial inventory of Rocky's Reel Cover Systems and associated parts.
Do you repair pool and spa equipment?
Our repair services encompass the rebuilding of various essential pool and spa equipment, including pumps, circuit boards, and spa packs. We possess the technical expertise and specialized tools required to restore your equipment to optimal functionality.
Do you repair all circuit boards?
No, we specialize exclusively in the repair of spa and pool circuit boards. This specialization allows us to maintain the necessary equipment and expertise to thoroughly test and ensure the quality of our repairs.
What is the typical turnaround time for pool and spa equipment repairs?
(Pump Repair Timeframe) Typically, pump repairs are completed within a couple of days, minimizing downtime for your pool or spa.
(Circuit Board Repair Timeframe) Circuit board repairs generally require approximately one week, allowing our technicians to thoroughly diagnose and resolve any issues.
Do you provide a warranty on rebuilt pool and spa equipment?
Yes, we stand behind the quality of our repairs. All rebuilt motors and circuit boards come with a 90-day guarantee, providing you with peace of mind.
Do you sell used or refurbished pool and spa equipment?
Yes, we maintain a large inventory of gently used or expertly refurbished pool and spa equipment, providing cost-effective alternatives for our customers.
Shipping & Online Payment
Do you ship to the USA or International.
At this time, our primary shipping services are exclusively within Canada, ensuring prompt and reliable delivery to our Canadian customers.
How can I pay my invoice, and what payment methods do you accept?
We can email invoices for your convenience, and payment is simple: just click the 'Pay By Credit Card' link within your invoice to securely pay with any major credit card, Interac debit, or PayPal via Shopify.